Terms and Conditions

Terms and Conditions


Before ordering any goods through our site you should refer to our terms of website use Website Terms of Use. By using our site, you indicate that you accept our terms of use and our terms of supply set out below and that you agree to abide by them. If you do not agree to our terms of use and our terms of supply, please refrain from using our site.
Before you place an order, if you have any questions please contact our Customer Service Representatives by e-mail orders@handbagangels.co.uk between 9am-5pm. (3pm close on Fridays.)

1. The contract between us 

Handbag Angels Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


2. Price

The prices payable for goods that you order are as set out on our website. The prices displayed include United Kingdom value added tax. Any discounts offered (including package prices) cannot be used in conjunction with other discounts unless otherwise stated. 


3. Right for you to cancel your contract

Our liners / organisers are all bespoke, custom made-to-order items, specifically made for you and your handbag. Not only is your handbag liner size specific to your order, but so is the colour and any added extras. Unless there has been a mistake made during the make-up process, we do not accept returns. If there is a make-up issue with your liner, please let us know as soon as possible by email; in any case within 7 days. We will do everything we can to resolve the issue and provide a replacement if the fault is ours. Our aim is and always has been to keep our customers happy. If you and your handbag are happy; then so are we! Our process is very efficient, which means that there can be occasions where our seamstress can begin working on your order right away. Because of this, you only have 30 minutes after placing your order to cancel should you need to. Once 30 minutes have passed since ordering, you cannot cancel.


4. Cancellation by us

We reserve the right to cancel the contract between us if:

1. One or more of the goods you ordered was listed at an incorrect price due to a typo, graphical error or an error in the pricing information received by us from our suppliers; or

2. There are one or more material errors in the description of the goods ordered.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 10 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5. Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted. Handbag Angels will only consider resending lost items sent by untracked delivery 7 days after the latest due date.

You will become the owner of the goods you have ordered when they have been delivered to you.
Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction

It is the responsibility of the customer to pay any possible Custom Charges/Tax Duties.


6. Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:

1. To make good any shortage or non-delivery;

2. To replace or repair any goods that are damaged or defective; or

3. To refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.2.3 above. 

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.



Under no circumstances shall Handbag Angels Ltd or its affiliates, partners, suppliers, or licensors be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with any of our products against your own items that are in contact or used with our products.


7. Notices 

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Handbag Angels Ltd, Unit 6 Valley Forge Business Park, Reedyford Road, Nelson, Lancashire, BB9 8TU and all notices from us to you will be displayed on our website from time to time.


8. Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


9. Invalidity 

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


10. Privacy Policy

You acknowledge and agree to be bound by the terms of our Privacy Policy


11. Third party rights

Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


12. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.


13. Discount

Discounts and promotion codes can not be used in conjunction with any other offer.